Solutions
Communication
Control and Clarity for Every Message
Mentiora evaluates messages across all channels for quality, risk, and usefulness—ensuring every communication meets your standards.
Your customers see content from many systems: your app, support tools, forums, sales outreach, and AI assistants. The real challenge isn’t sending or allowing more messages, but making high-quality, consistent decisions about which ones should reach your customers.
Where Mentiora Delivers Value
Content moderation with higher accuracy
Protect your communities according to your policies and guidelines. Get near real-time visibility into what is published, rejected, or blocked, while reducing false positives and manual review.
Customer outreach with higher relevance
Apply a quality gate to messages going out to customers. Ensure communication is effective, safe, on-brand, and focused on driving desired behavior and product adoption.
Customer support quality at scale
Automatically analyze support conversations to surface insights and gaps. Ensure consistency and effectiveness across teams, improve CSAT, and reduce manual quality assurance effort.
Measurable Impact
For a major client with a large, sensitive online community, Mentiora improved moderation accuracy by more than 60%. It reduced false positives and manual review workload while keeping content aligned with the company’s business objectives.
How it Works
Evaluate against your objectives
AI judges, built from your business goals, product requirements, engagement targets, and brand standards, review every message instantly.
Decide and act automatically
Mentiora doesn’t just flag issues; it takes decisions. It allows, blocks, or escalates content to keep communication aligned with your priorities.
Learn from outcomes and compound value
Mentiora connects message quality to real results (e.g., engagement, conversion, churn) and feeds those learnings back into the decision system to continuously improve it.
Why Choose Mentiora
Low engineering lift, fast to adopt
We integrate with your existing stack and provide hands-on support so you see value quickly with minimal engineering effort on your side.
Built on data and objectives you already have
Mentiora uses your existing decisions, logs, and metrics; no large new labeling effort is required to start deciding and optimizing.
Secure by design
Supports deployment in your environment. Evaluation data is used only for your organization, with full transparency for audits and governance.
Next Step
For high-volume customer communication or sensitive communities, we typically start with a focused pilot on one channel and show measurable impact quickly.
Let’s identify one area of your communication where a decision brain like Mentiora could immediately reduce risk, improve effectiveness, or cut manual effort. Let’s run a scoped pilot there together.
Interested in learning more?
