One Agent for Your Customers and Your Team
Mentiora Copilot is also the agent your customers talk to. It drafts beside your team in Zendesk, takes plain-language edits in the platform, and does the same work from Claude or ChatGPT.
It is the same agent that talks to your customers, continued into the places where your team works: beside your agents in Zendesk, in the Mentiora platform, and in Claude or ChatGPT over MCP.
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Examples of use cases
In Zendesk
A drafted reply waiting when you open a ticket, with the context gathered and the quality checks applied.
In the Mentiora platform
Describe a change in plain language and the copilot wires it in. Your team's edits become training for the agent.
In Claude and ChatGPT
The same copilot over MCP, so you can inspect, change, and test your agent from the chat you already use.
Where Mentiora Delivers Value
Beside every ticket in Zendesk
When a request reaches your inbox, the copilot gets to work. By the time you open the ticket, it has drafted a reply, gathered the relevant context across your integrated systems, and checked the draft against your internal policies. It prepares the ticket actions too - tags, fields, status - for your agent to review and apply in place.
Your team stays in control
Your agents send every customer reply, and nothing touches a ticket until they say so. The edits they make become training for the agent.
Internal context your customers never see
Mentiora connects the copilot to the systems that hold your context: Slack, Confluence, Notion, your internal backend, and the history of previous conversations. An internal thread about an ongoing incident, a runbook, the way a similar case was resolved last month - the copilot brings it to your people instead, beside the ticket, so they work faster and decide what the customer sees.
Mistakes become training
Every suggested reply, along with the quality control corrections and the edits your team made, is preserved with its full context and enters your quality engine. Where QA used to sample, the quality engine sees every assisted reply. Every edit your team makes this week is a mistake the agent does not make next week.
Quality unlocks automation
Closing the quality gap across a scenario unlocks automation: the agent reliably gets to the right resolution, and your team decides which scenarios graduate from reviewed drafts to automated handling.
How it Works
Connect Zendesk
A Zendesk admin connects Mentiora and the app installs itself during sign-in.
The copilot drafts before you open the ticket
It gathers the relevant context across your integrated systems and checks the draft against your internal policies.
Your agent reviews and sends
Insert the draft as it is, or ask the copilot in the panel beside the ticket to pull more information or rework it. Nothing reaches the customer until your agent says so.
Every reply and edit enters the quality engine
The suggested reply, the quality control corrections, and your team's edits are preserved with their full context.
The platform finds the gaps and closes them
It analyzes that data to find the gaps and what causes them, prepares the configuration change, and runs simulations to check the fix holds before you release it.
Why Choose Mentiora
One agent, not two
The copilot that drafts beside your team is the same agent that talks to your customers, so improving one improves the other.
Works where your team already works
Zendesk, the Mentiora platform, and Claude or ChatGPT over MCP. A change made in any of them updates the same agent.
Coverage instead of sampling
Where QA used to review a sample, the quality engine sees every assisted reply, with the full context of what was suggested and what was changed.
Gaps traced back to their source
The same analysis shows where the gaps originate, whether it is knowledge that lives in people's heads, undocumented scenarios, or stale docs that contradict practice, and Mentiora recommends the changes and additions to your materials.
Your gateway to the agentic era
Mentiora transforms how your company meets its customers: one agent, one memory, every channel, built for your business.
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