Solutions
Product Intelligence
Turn Conversations into Roadmap
Mentiora analyzes support conversations to surface friction, quantify demand, and reveal insights that directly shape your product roadmap.
Your customers tell you exactly what is wrong with your product every day, in support tickets, chat logs, and sales calls. But this data is buried in unstructured text that Product Managers never see. Mentiora uses advanced semantic analysis to extract, categorize, and quantify the "Voice of the Customer" at scale, ensuring you build what users actually need.
Where Mentiora Delivers Value
Detect Product Friction Instantly
Stop waiting for monthly reports to find out a feature is broken. Mentiora identifies spikes in specific topics (e.g., "Login Error," "Confusing Checkout") in real time. You can pinpoint the exact UX flaws driving 80% of your support volume and fix the root cause.
Quantify Feature Requests
Don't prioritize based on gut feeling. Mentiora tracks and aggregates feature requests across thousands of conversations. Instead of "some users want dark mode," you get "1,200 high-value enterprise users requested dark mode this month," allowing you to prioritize with ROI-backed confidence.
Sentiment & Churn Warning
Track how product changes affect customer mood. Mentiora monitors sentiment shifts by user segment. If a new update causes frustration among premium users, you get an alert immediately, allowing you to roll back or communicate before churn spikes.
Measurable Impact
We translate customer feedback into Product ROI:
Ticket Deflection (Root Cause): Stop answering the same question. By identifying and fixing the product flaws causing tickets, you permanently reduce support costs.
Feature Adoption: Build what sells. Prioritize roadmap items based on quantified user demand, increasing the likelihood of high adoption upon release.
NPS & Sentiment: Improve user love. Proactively identifying and resolving friction points directly correlates with higher App Store ratings and Net Promoter Scores.
Churn Reduction: Catch them early. Identify "at-risk" behaviors in conversation logs and trigger retention workflows before the user leaves.
How it Works
1. Ingest & Categorize (Semantic Understanding) We read between the lines
Mentiora ingests data from your CRM, chatbots, and support tools. Unlike basic keyword search, our AI models understand context. We distinguish between a user asking how to cancel versus a user threatening to cancel due to a bug.
2. Structure (Auto-Tagging) Turn text into metrics
We automatically map every conversation to your product areas (e.g., "Billing," "Mobile App," "API"). We quantify the volume, intensity, and trend line of every topic, turning qualitative complaints into quantitative data points.
3. Visualize & Act (The Product Loop) Close the feedback loop
Insights are pushed directly to your Product Team's dashboard or issue tracker (Jira/Linear). PMs see the top friction points ranked by volume and impact, enabling them to focus engineering resources on issues that actually move the needle.
Why Choose Mentiora
Beyond Keywords: Our semantic engine understands intent, sarcasm, and nuance, providing far cleaner data than legacy text analytics tools.
Unified View: We analyze human agents and AI bots together, giving you a complete picture of the customer experience.
Action-Oriented: We don't just show word clouds; we provide structured data linked to specific product components.
Next Step
Give us 30 days of historical logs. We will run a retroactive analysis to show you the top 5 product friction points your team missed, and quantify exactly how much support volume they are costing you right now.